Refund Policy
Thanks for purchasing our products at ninakundicoaching.com operated by Nina Kundi. For more details regarding Refunds and Cancellations, please visit our Terms & Conditions page.
- Refunds, Cancellations & Missed, Rejected or Failed Payments
a. Unless a promotional rate or time frame has been accepted and providing the Client hasn’t started or made any progress of the online product or course, the Client has 14 days after placing an order to contact the Supplier via email at [email protected] to cancel the order and receive a full refund.
b. The Supplier will not accept a text message or social media message to cancel a plan or package.
c. If any progress has been made on a product or course by the Client, excluding any progress or completion of the Introduction but including attendance to any live sessions, this will count as commitment to completion of the product or course and a full refund will not be given.
d. A partial refund may only be given with at least 30 days’ notice to the Supplier via email only at [email protected].
e. A partial refund may only be given with the calculation of Service progression to the price of the course for ‘pay in full’ Clients only (i.e., if the Client has paid in full and made 25% progress of the product or course, the Client may only receive a 75% partial refund of the pay in full price).
f. A partial refund will not be given to the Client if the Client has purchased a payment plan which includes 3, 6 or 12 month plans (i.e., if the Client pays over 3, 6 or 12 months and has made 25% progress, the Client must continue to pay the 100% of the total amount).
g. For 1-2-1 Services, if the Client has signed up to a 3, 6 or 12 month package then the Client must honour the package length. Unless the Client has discussed this with the Coach and agreed to a buy-out clause, the buy-out clause will be 30 days’ notice charged at the agreed monthly payment, if not agreed then the Client will be liable for the remainder of the cost.
h. Once a cancellation or refund has been completed on a product or course, the Client’s access will then be revoked to the product or course and they will no longer be able to view it and, if any, all future sessions will be cancelled.
i. If the Client attends any live sessions without accessing the module of the associated course, then they will be charged per session at the full price of £75 per session and will be issued an invoice to be paid within 30 days of issue.
j. Missed, rejected or failed payments of more than two consecutive months will result in all product access getting revoked and future sessions cancelled until payment is resumed. An invoice will be sent to the Client for the outstanding amounts. The Supplier will also be entitled to a Missing Payments Charge of £25. This invoice must be paid within 30 days of issue before legal action will be made.
If anything is unclear or you have more questions feel free to contact us at [email protected].
