Terms & Conditions
- Definitions
a. “CLIENT” means any individual, partnership, limited company, charity or organisation that from time-to-time purchase Services from Nina Kundi Coaching.
b. “SUPPLIER” means Nina Kundi Coaching, 70 Templeton Drive, Fearnhead, Warrington, WA2 0WR.
c. “COACH” means any coaching staff hired by the Supplier.
d. “SERVICES” means the services supplied by the Coach or the Supplier, such as courses, products and sessions.
e. “TERMS AND CONDITIONS” means the terms and conditions set out in this document and any special terms and conditions agreed in writing by Nina Kundi Coaching.
- General
a. These Terms and Conditions shall apply to all contracts for the supply of Services by the Supplier to the Client and shall prevail over any other documentation of communication by the Client.
b. Any variation to these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Services, by virtue of any statue law or regulation.
c. Nothing in these Terms and Conditions shall affect the customer’s statutory rights as a consumer
- Service
a. By marking this section as complete, the Client acknowledges that the Client has read and agreed to these Terms and Conditions, and agree that by placing an order combined with agreeing to these Terms and Conditions, forms a contract between the Client and the Supplier.
b. These Services are provided by the Supplier. Services may address specific personal projects, business outcomes or general conditions in the Client’s personal and/or professional life. During the sessions, there may be topics or areas that can cause an element of discomfort, however the Supplier and the Coach in session, are there to support. All Services are a safe space for the Client to talk openly and freely.
c. Services offered are not advice, therapy, or counselling, unless specific therapy has been purchased. Services may include, but not be limited to, values clarification, business brainstorming, identifying, and creating plans, examining modes of operating and teaching tools to assist personal transformation. Packages are tailored to each individual client.
- Confidentiality
a. The Supplier are committed to protecting your privacy. The Supplier are also committed to effectively managing the collection, storage, use and disclosure of personal information for the purpose of our business activities in accordance with the UK GDPR.
b. The Coach promises to the client that all information provided is strictly confidential. No information or content shall be released to any persons, including the Client’s spouse or immediate family, except at the Client’s request.
c. The Client is responsible to be truthful, open, and vulnerable are paramount to your coaching success.
d. For coaching purposes only, all video calls and live sessions, including group calls and sessions, will be recorded digitally and provided to the Client after their coaching session. The Coach will keep these files only for the duration of this agreement. All files will then be destroyed. These recordings are entirely for the benefit of the Coach/Client relationship.
- Time & Place
a. The Client’s payment of the investment to the Supplier entitles the Client to receive all modules and resources to complete the purchased Services online via the websites (ninakundicoaching.com) private member’s section. For access to the member’s section via the website, the Client will be given a login upon purchase of any product or course made via the website. If, for whatever reason, the Client does not receive an email with their login information, we ask they resolve this issue by contacting [email protected].
b. The Client is responsible for attending on time to any scheduled session – to manage expectations, the Coach may have back-to-back sessions. If the Coach does not answer the phone, she will call you back within the hour.
c. It is possible that the Coach’s previous session to the Clients may run over the allocated time. If this is the case, the Clients session will be extended for the time missed.
d. The Clients session may run over the allocated time, the Client will not be charged for a run over period of 15 minutes, anything more will result in a small charge of £15 as this may affect the next client.
- Live Calls & the Client’s Commitment
a. The Client may also be entitled to live Zoom calls, if stated in the course description unless agreed upon otherwise.
b. Each session will last 60 minutes from the agreed time unless agreed otherwise.
c. These must be booked at least 48 hours in advance and no longer than 7 weeks ahead.
d. The Client is required to be on camera during 1-2-1 sessions. If the Clients course is a group course, it is not required for the Client to be on camera if they are not comfortable.
e. Couples may be coached together.
f. The Client’s sessions are considered ‘completed’ if the Client has rescheduled within 24 hours of the Client’s booked time and date. In certain circumstances, such as internet or power turning off and emergencies of any kind, only then can the Client reschedule within the 24-hour period of the Client’s booked time and date and they will not be charged.
g. All the questionnaires provided in the Introduction of the Clients course are optional, but may affect the length of sessions, and therefore overall price, as these will have to be covered.
h. To benefit the most from coaching, the Coach highly encourages the Client to take notes during sessions and calls so the Client can refer back to them at a later date if necessary.
i. Driving is not recommended during sessions.
j. Most sessions will end with assigned ‘homework’. Not doing assignments or homework is never an excuse to cancel a call or not turn up to the next session, the Coach and the Client can always work through whatever the reason is behind the Client not completing said homework.
k. If assigned homework needs to be sent back to the Coach and to ensure adequate time for review, please return this at least 24 hours before your next session. This can be via social media (if allowed to upload) or via email at [email protected].
- Refunds, Cancellations & Missed, Rejected or Failed Payments
a. Unless a promotional rate or time frame has been accepted and providing the Client hasn’t started or made any progress of the online product or course, the Client has 14 days after placing an order to contact the Supplier via email at [email protected] to cancel the order and receive a full refund.
b. The Supplier will not accept a text message or social media message to cancel a plan or package.
c. If any progress has been made on a product or course by the Client, excluding any progress or completion of the Introduction but including attendance to any live sessions, this will count as commitment to completion of the product or course and a full refund will not be given.
d. A partial refund may only be given with at least 30 days’ notice to the Supplier via email only at [email protected].
e. A partial refund may only be given with the calculation of Service progression to the price of the course for ‘pay in full’ Clients only (i.e., if the Client has paid in full and made 25% progress of the product or course, the Client may only receive a 75% partial refund of the pay in full price).
f. A partial refund will not be given to the Client if the Client has purchased a payment plan which includes 3, 6 or 12 month plans (i.e., if the Client pays over 3, 6 or 12 months and has made 25% progress, the Client must continue to pay the 100% of the total amount).
g. For 1-2-1 Services, if the Client has signed up to a 3, 6 or 12 month package then the Client must honour the package length. Unless the Client has discussed this with the Coach and agreed to a buy-out clause, the buy-out clause will be 30 days’ notice charged at the agreed monthly payment, if not agreed then the Client will be liable for the remainder of the cost.
h. Once a cancellation or refund has been completed on a product or course, the Client’s access will then be revoked to the product or course and they will no longer be able to view it and, if any, all future sessions will be cancelled.
i. If the Client attends any live sessions without accessing the module of the associated course, then they will be charged per session at the full price of £75 per session and will be issued an invoice to be paid within 30 days of issue.
j. Missed, rejected or failed payments of more than two consecutive months will result in all product access getting revoked and future sessions cancelled until payment is resumed. An invoice will be sent to the Client for the outstanding amounts. The Supplier will also be entitled to a Missing Payments Charge of £25. This invoice must be paid within 30 days of issue before legal action will be made.
- The Clients Relationship with the Coach
a. The Client may contact the Coach on a personal level via any form of social media the Coach is on or via email at [email protected] – please note, not all social media is monitored by the Coach directly so response time may be slower.
b. The Client may contact the Coach during and outside of the Coach’s working hours. Due to business schedules and personal life, response time may vary.
c. The Client must not spam the Coach with messages or calls, allow the Coach time to respond and respect the Coach’s time.
d. Abuse, threats or harassment of any kind (including sexism, racism and homophobia) towards the Coach(es) or the Supplier will not be tolerated and will result in permanent blocking from all social media platforms and the termination of future sessions as well as revoked access to any and all courses the Client has purchased. In this instance, no refunds will be given. If abuse or harassment continues, legal action will be made.
- Disclosure
The Client acknowledges:
a. The Supplier is committed to providing the Client, with exceptional coaching and service such that if the Client is not satisfied after completing the coaching, please contact the Supplier via email at [email protected]. The Supplier and the Coach will make every effort to resolve the complaints or disputes when and where it arises, negotiating on the basis of good faith.
b. That neither the Supplier, nor any of our representatives or any person we engage, perform the services as an investment advisor or licensed by ASIC or any other governmental authority to provide investment advice.
c. That the seminar service does not purport to provide investment advice or operate an investment advice business (as defined in the Corporations Act 2001).
d. That neither the Supplier, nor any of our representatives or any person we engage, perform the services as advice as professional GP or Mental Health Consultant. For these matters, please seek professional medical advice from a third party. The Suppliers focus for the Client is to help the Client get results in the present and in the future.
e. The Supplier will not be held responsible for third party costs incurred by the Client for any reason whatsoever.
